Refund policy
Returned goods
Our return correspondence period is 14 days. If 14 days have passed since the purchase, you will not be able to refund or exchange.
As a return condition, the product must be unused and in the same state as when it arrives. Be sure to return the goods using the packaging materials used at the time of receipt.
Some products are not eligible for returned goods.
Other non -returnable products:
*gift card
*Downloadable software products
*Health and personal care products
To complete a return, you will need a receipt or a proof of purchase.
You cannot return the purchased product to the manufacturer.
In the following situations, only a part of the product price is refunded.
*Books with obvious traces of use
* Unlike the original state, a product that has been damaged or partially missed because of our negligence.
* Products returned after 14 days after the product arrived
Refund (if applicable)
After the return of the return and the inspection, we will send you an email to notify you of the returned product. We will also notify you of the refund approval or rejection.
When approved, the refund is processed and the credit is automatically applied to the credit card or the original payment method within a certain number of days.
Delay or unprocessed refund (if applicable)
If you haven't received any refunds yet, first check your bank account.
It may take some time to complete the refund process and actually get a refund.
Next, please contact the bank.
It may take time to refund.
If you have not yet been able to confirm the refund after the above inquiry, please contact Shopify@mazing-grace.jp.
Sale product (if applicable)
We accept refunds for fixed -price products, but we do not accept refunds for sale products.
Exchange (if applicable)
We will replace it only in the case of defective or damaged items.
If you need to replace it with the same product, email to Shopify@amazing-grace.jp and return the product to the following address. 111-0041 1-6-29 Moto-Asakusa, Taiho-ku, Tokyo
The shipping cost when returning the product will be borne by the customer. Please note that refunds do not include shipping. If you wish to refund, the return fee will be deducted from the refund amount.
Please note that it may take some time to deliver replacement products depending on your place of residence.
If the price of the returned product exceeds ¥ 75, consider using a trackable delivery service or subscribing to transportation insurance. We are not responsible for any damage or loss during return.
Our return correspondence period is 14 days. If 14 days have passed since the purchase, you will not be able to refund or exchange.
As a return condition, the product must be unused and in the same state as when it arrives. Be sure to return the goods using the packaging materials used at the time of receipt.
Some products are not eligible for returned goods.
Other non -returnable products:
*gift card
*Downloadable software products
*Health and personal care products
To complete a return, you will need a receipt or a proof of purchase.
You cannot return the purchased product to the manufacturer.
In the following situations, only a part of the product price is refunded.
*Books with obvious traces of use
* Unlike the original state, a product that has been damaged or partially missed because of our negligence.
* Products returned after 14 days after the product arrived
Refund (if applicable)
After the return of the return and the inspection, we will send you an email to notify you of the returned product. We will also notify you of the refund approval or rejection.
When approved, the refund is processed and the credit is automatically applied to the credit card or the original payment method within a certain number of days.
Delay or unprocessed refund (if applicable)
If you haven't received any refunds yet, first check your bank account.
It may take some time to complete the refund process and actually get a refund.
Next, please contact the bank.
It may take time to refund.
If you have not yet been able to confirm the refund after the above inquiry, please contact Shopify@mazing-grace.jp.
Sale product (if applicable)
We accept refunds for fixed -price products, but we do not accept refunds for sale products.
Exchange (if applicable)
We will replace it only in the case of defective or damaged items.
If you need to replace it with the same product, email to Shopify@amazing-grace.jp and return the product to the following address. 111-0041 1-6-29 Moto-Asakusa, Taiho-ku, Tokyo
The shipping cost when returning the product will be borne by the customer. Please note that refunds do not include shipping. If you wish to refund, the return fee will be deducted from the refund amount.
Please note that it may take some time to deliver replacement products depending on your place of residence.
If the price of the returned product exceeds ¥ 75, consider using a trackable delivery service or subscribing to transportation insurance. We are not responsible for any damage or loss during return.